Advertisement

Senior Customer Service Officer

Tuesday 23rd April 2024

This position is a full-time role based at the Moruya Administration Office as part of our awesome customer service team! This role will support the Coordinator in managing this space and the delivery of a swift, organised and customer centric service.

Your main duties will include:
– Supervising and overseeing daily activities of the team.
– Providing advice and suggestions to actively promote a customer-first culture.
– Supporting policy and standard operating procedure development.
– Undertaking records management and switch activities, as required.

Your application should further demonstrate:
– Relevant industry Certificate IV or equivalent experience.
– Conflict resolution skills and ability to coordinate workloads.
– Ability to interpret and apply legislation and/or policy material.
– Previous TechnologyOne experience will be highly regarded!

Business Details

Business Name
Eurobodalla Shire Council
Business Location
Moruya

Job Details

Salary
attach_money $70k-$80k
Job Hours
clock-o 70 hours per fortnight

Skills Required

Our ideal candidate will be highly passionate about delivering an exceptional customer experience and leading our team to provide a comprehensive and professional service to our community and its visitors. Prior experience in a customer service supervisory role, along with a keen eye for detail, excellent communication skills and computer literacy are essential for this role.

Contact Details

If you need further assistance, please call Council’s Recruitment Team on 4474 7378.

Advertisement
Advertisement