The Housekeeping Supervisor is a highly experienced and capable individual that is responsible for the daily outcomes and upkeep of our hotels, through delivering effective communication and leadership. The role of the Housekeeping Supervisor is to work under the direction of the Hotel Manager, ensuring that the brand standards, rooms cleanliness and presentation are maintained prior to and during a guest stay. This position is responsible for ensuring the efficient and cost-effective running of the Department, achieving the standards of cleanliness and guest care outlined by hotel policies and procedures.
Business Details
- Business Name
- Abode Hotel Malua Bay
- Business Location
- 2536
Job Details
- Salary
- 37.35/Hr
- Job Hours
- 08:00 to 14:00
Skills Required
• Ensure the security of guest rooms and keys. • Assist the Hotel Manager in the daily checking of bedrooms and designated team member areas to maintain standards. • Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual. • Be competent in the running of the hire and clean laundry operation and ensure the cost-effective use of linen and assist with inventories as requested by the Hotel Manager. • Ensure the correct handling lost property. • Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met. • Respond to special requests with a sense of urgency. • Ensure VIP rooms have correct amenities as requested by Front Office. • Assist with preparation of rosters, ensuring that suitable and cost-effective employee levels are always maintained. Rosters to be authorised by appropriate department head. • Effectively supervise the housekeeping team’s performance whilst on shift, in accordance with relevant Iconic brand and service standards, policies and procedures. • Assist with the recruitment of team members into the department, following guidelines. • Assist with the induction of new team members into the department and Hotel in the first week of their employment following guidelines. Monitor and ensure adequate training takes place. Report back to the manager any areas where refresher training may be needed. • Ensure team member presentation is consistent with hotel handbook; uniforms correctly presented; name badges worn. • Assist, coach and empower team members, ensuring they are engaged and are actively developing their skills on the job. • Assist with the establishment of on-going on job training programs within the department to meet brand and service standards. Use Department Procedure Manuals as a base for all service procedures training. • Openly communicate during regular briefings ensuring these occur and that all relevant information is passed on. • Complete all mandatory training Ensure team members complete and are compliant with the standards outlined in this training. • Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction. • Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with company principles. • Support and value the contributions of all team members, creating trust and empowering our people. • Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
Contact Details
email manager.maluabay@abodehotels.com.au