Local News

Bupa Aged Care Eden received non-compliance notice in September


Bupa Aged Care Eden received a notice of non-compliance in September and was issued with sanctions earlier this month. 

 Bupa Aged Care Eden, which was issued with sanctions by the Department of Health on the 7th of December, because of a severe risk to the health and safety of elderly people at the home, was given a notice of non-compliance in September. 

The Department of Health has revoked Government funding to Bupa Aged Care Eden for six months and the home cannot accept new residents during this time. 

The My Aged Care Government website shows a non-compliance notice was first issued on the 7th of September, after a review audit by the Australian Aged Care Quality Agency in August. It is unclear whether the review audit was a standard audit or as a result of a complaint. 

The non-compliance notice said the facility had failed to meet legislative standards set out in Schedule 2 of the Quality of Care Principles 2014, regarding pain management, skin care, and clinical care and did not meet standards in human resource management and information systems. 

A Department of Health spokeswoman said the Australian Aged Care Quality Agency returned to Bupa Eden in late November. "The Quality Agency returned to the service between 27 November 2018 to 30 November 2018, as part of the ongoing monitoring of the service.

"On 6 December 2018, following information received from the Quality Agency, the Department identified that there was an immediate and severe risk to the health, safety or wellbeing of care recipients at the service and issued sanctions."

Bupa has issued a statement to the media regarding the sanctions. It reads:  "Bupa unreservedly apologises to our Bupa Eden residents and their families and is committed to resolving issues identified at our Eden home. These issues are unacceptable.

"We are working with the Department of Health to address the issues detailed in their report, and we are keeping residents and their families informed as we progress.

 We encourage any residents or family members with concerns to contact us on 1800 804 888, email [email protected] or Bupa Australia’s Speak Up Hotline 1800 479 241.”

A Bupa media spokesman also added that Bupa is taking the non-compliance and sanctions "extremely seriously".