Business

Southern Phone Company

Location

Moruya NSW 2537

Job Type

Full Time

Hours

38 hours a week guaranteed. Rotating roster between 8:00am and 8.30pm Monday to Sunday.

Salary

$50,000 - $60,000

Apply via Seek: Apply via seek at: https://www.seek.com.au/job/57373342

The Technical Support Officer role is based in the Moruya office. The Full-Time positions we have available working on a rotating roster between 8:00am and 8.30pm Monday to Sunday.

We provide two weeks training and on the job support. Importantly, If you have worked within a customer service role, but you do not have call center experience, do not hesitate to apply!

Skill Required

Apply via seek at: https://www.seek.com.au/job/57373342

Key information for this role:

Be available to start 18th July 2022
Role based in our Moruya office NSW
Permanent Full-Time position, working 38 hr week.
Paid 2-week Induction training
National penalty rates apply where applicable
Evidence of COVID-19 vaccination status is required for this position
Working availability (post induction training) during operational hours and working to a roster. Business hours are 8.00am-8.30pm Monday to Sunday. Weekend and evening work will be required.


Key Responsibilities:

Under general supervision, in an inbound call centre environment, Technical Support Officers provide technical and network problem resolution to customers by performing a question diagnosis while guiding users through step-by-step solutions.
Solutions include, but are not limited to, resolving username and password problems, verifying proper hardware set up, power cycling equipment, assisting with navigating around application menus and troubleshooting internet issues
Meeting and exceeding set KPI’s to deliver exceptional customer service across all metrics
Adherence to company policy and procedure and contributions towards team’s performance and high performing culture




About You

Strong customer focus, solution minded, and outcome driven, with a genuine desire to help people
Outstanding verbal and written communication skills
Exceptional listening, problem solving and conflict resolution skills
Robust negotiation skills and motivation to achieve call objectives
Previous experience working in a fast-paced high-volume environment (highly regarded)
Experience in trouble-shooting role IT or Telco product support role (highly regarded)
Strong level of commitment and reliability, is key to the success of the role
Adaptability to changing demands of our business through processes and services